The purchase or confirmation of travel services through Avila’s Travel Adventures constitutes an agreement between the traveler(s), customer(s), and/or purchaser(s) (collectively, “Traveler,” “You,” or “Your”) and Avila’s Services, doing business through Avila’s Travel Adventures (“Avila’s,” “We,” “Us,” or “Our”), subject to the following Booking Terms & Conditions (“Terms”).
By authorizing a booking, submitting a deposit or payment, electronically accepting these Terms, or using travel services arranged by Avila’s, You acknowledge that You have been provided access to and agree to these Terms.
These Terms apply to individual reservations, custom itineraries, airfare, accommodations, cruises, tours, transfers, rental vehicles, group travel, escorted trips, packages assembled by Avila’s, and other travel arrangements booked or arranged through Avila’s.
Avila’s is a travel agency and travel advisor that assists travelers with researching, planning, coordinating, arranging, and booking travel services.
Depending on the booking, Avila’s may arrange a single travel service, sell a package provided by another travel supplier or tour operator, or independently coordinate multiple travel components to create a customized itinerary or group travel program.
These components may include airfare, accommodations, cruises, transportation, tours, excursions, guides, meals, attractions, activities, and other travel services.
Unless expressly stated otherwise in writing, Avila’s does not own, operate, manage, or control the airlines, cruise lines, hotels, resorts, transportation companies, vehicle operators, tour companies, destination management companies, guides, restaurants, attractions, activity providers, or other independent suppliers providing these services.
Travel services arranged by Avila’s are generally performed by independent third-party suppliers.
Each supplier is responsible for the operation and performance of its own services and may maintain its own terms and conditions, cancellation and refund policies, liability limitations, check-in requirements, baggage policies, and other rules.
Bookings may therefore be subject both to these Terms and to the applicable supplier's terms and conditions.
Avila’s will exercise reasonable care in arranging travel services but does not control the day-to-day operations, employees, vehicles, aircraft, vessels, equipment, premises, safety procedures, or performance of independent suppliers.
Special requests communicated to suppliers cannot be guaranteed unless the supplier expressly confirms them.
Some itineraries and group programs offered by Avila’s are created by separately arranging multiple travel components rather than purchasing a single prepackaged itinerary from a destination management company or tour operator.
For example, Avila’s may separately arrange accommodations, transportation, sightseeing, guides, airfare, meals, attractions, activities, or other services and combine them into a single itinerary or group travel program.
Avila’s may establish a total package price for such arrangements.
The coordination, packaging, marketing, or sale of these services by Avila’s does not mean that Avila’s owns, operates, or exercises operational control over the independent suppliers actually performing those services.
Avila’s remains responsible for exercising reasonable care in performing the travel-advisory, booking, and coordination services it agrees to provide. Each independent supplier remains responsible for the performance of its respective services.
All prices and availability are subject to change until the applicable reservation has been confirmed and required payment has been received.
Airfares, accommodations, cruises, transportation, tours, taxes, government fees, fuel surcharges, exchange rates, and supplier charges may change as permitted by the applicable supplier or law.
Quotes are valid only for the period specified in the proposal. If no expiration is stated, pricing and availability must be reconfirmed at the time of booking.
Avila’s is not responsible when a price, room category, flight, cruise, tour, or other service becomes unavailable before the Traveler authorizes the booking and submits the required payment.
Obvious typographical, calculation, or system errors may be corrected.
Deposit and final-payment requirements vary by trip and supplier.
The applicable payment schedule will be stated on the Traveler's proposal, invoice, confirmation, group information, or other booking documentation.
Some reservations require payment in full at the time of booking.
The Traveler is responsible for making all required payments by the deadlines communicated by Avila’s.
Failure to make payment by the required deadline may result in automatic cancellation by Avila’s or the applicable supplier and may result in the loss of deposits or other amounts already paid.
Avila’s is not responsible for a reservation canceled because the Traveler failed to make payment by a communicated deadline.
Accepted payment methods may vary depending on the trip, supplier, or service and may include cash, check, debit card, credit card, or another authorized method.
Any applicable agency processing or credit-card fee will be disclosed before payment.
When a Traveler authorizes a credit-card transaction, the Traveler authorizes Avila’s and/or the applicable travel supplier or payment processor to charge the disclosed amount.
Charges may appear on the Traveler's statement under Avila’s Services, an airline, cruise line, hotel, tour operator, wholesaler, payment processor, or another travel supplier.
If a Traveler believes a charge is incorrect, the Traveler should contact Avila’s promptly so that the matter can be investigated.
Nothing in these Terms eliminates any rights that cannot legally be waived under applicable consumer-protection law or card-network rules.
Avila’s may charge professional, consultation, planning, ticketing, change, cancellation, or other agency service fees.
These fees compensate Avila’s for professional time, research, itinerary preparation, supplier coordination, booking services, and administrative work and are separate from amounts charged by travel suppliers.
Applicable fees and any conditions relating to their refund or credit will be disclosed to the Traveler.
Unless otherwise stated in writing, agency fees earned for services already performed are non-refundable, even when a supplier refunds its portion of a reservation.
Travel bookings are subject to the cancellation and change policies applicable to the particular reservation.
Many travel services are partially or completely non-refundable once booked.
Cancellation penalties may reach 100% of the booking price, particularly close to departure or after travel has commenced.
A Traveler's decision not to travel does not automatically create a right to a refund.
Refunds, credits, waivers, and exceptions relating to an independent supplier's services are subject to that supplier's terms and approval. Avila’s cannot guarantee that a supplier will approve a refund, credit, or exception.
Changes requested by the Traveler may result in supplier penalties, fare differences, additional travel costs, and/or an Avila’s service fee when disclosed and applicable.
Airline schedules, routes, aircraft, flight numbers, connection times, and seat assignments may change.
Air transportation is subject to the applicable airline's contract of carriage and applicable law.
Travelers are responsible for checking current flight information before departure and arriving at the airport within the time required by the airline and applicable authorities.
Avila’s recommends arriving at least two hours before domestic flights and three hours before international flights unless the airline or airport advises otherwise.
Unless caused by an error made by Avila’s in performing its booking services, Avila’s is not responsible for airline delays, cancellations, schedule changes, denied boarding, missed connections, seat changes, baggage problems, or other actions taken by an airline.
Avila’s will make reasonable efforts to assist clients affected by travel disruptions when possible. Any additional costs remain subject to the responsible supplier's policies, applicable law, and any travel insurance purchased by the Traveler.
Airlines, cruise lines, and other transportation providers establish their own baggage allowances, restrictions, and fees.
Travelers are responsible for verifying baggage requirements directly with the applicable supplier.
Baggage and personal belongings remain the Traveler's responsibility and may also be subject to the applicable carrier's terms and liability limitations.
Travelers are responsible for ensuring that they possess all documentation required for their trip, including passports, visas, entry authorizations, permits, health documentation, and documentation required for minors.
Passport-validity requirements vary by destination, and some countries require passports to remain valid for a specified period beyond the intended travel dates.
Avila’s may provide general information or assistance concerning entry requirements, but government requirements may change without notice.
Travelers are responsible for verifying current requirements with the appropriate government authorities before departure.
A Traveler who is denied boarding or entry because of insufficient, expired, incorrect, or otherwise unacceptable documentation remains responsible for resulting expenses and applicable cancellation penalties.
Travelers are responsible for carrying identification acceptable to the Transportation Security Administration and other applicable authorities.
As of May 7, 2025, travelers age 18 and older using a state-issued driver's license or identification card at TSA airport security checkpoints must generally present a REAL ID-compliant credential or another form of identification accepted by TSA.
Because identification requirements may change, Travelers should verify current requirements directly with TSA before departure.
Travelers are responsible for providing accurate legal names, dates of birth, passport details, contact information, and other information required for their reservations.
Names used for airline tickets and international reservations should match the identification or passport that will be used for travel.
Travelers must review confirmations, tickets, vouchers, itineraries, and other travel documents promptly upon receipt.
Any apparent error should be reported to Avila’s immediately.
Supplier fees, fare differences, penalties, or losses resulting from inaccurate information provided by the Traveler may be the Traveler's responsibility.
Travel documents may be non-refundable, non-transferable, or subject to restrictions imposed by the applicable supplier.
Travelers are responsible for determining whether a destination, itinerary, tour, excursion, activity, or other travel experience is suitable for their individual circumstances.
Travelers requiring accessible accommodations, mobility assistance, dietary arrangements, medical equipment accommodations, or other special arrangements should notify Avila’s as early as possible so appropriate requests can be communicated to suppliers.
Avila’s cannot guarantee that every destination, hotel, ship, vehicle, attraction, activity, or supplier can accommodate every request.
Travelers should obtain appropriate professional medical advice when necessary regarding their ability to travel or participate in particular activities.
Travelers are also responsible for complying with health or entry requirements imposed by governments or travel suppliers.
Avila’s strongly recommends that Travelers consider appropriate travel insurance.
Depending upon the policy purchased, travel insurance may provide coverage for certain trip cancellations or interruptions, medical emergencies, emergency evacuation, baggage problems, delays, or other covered events.
Coverage varies significantly between policies. Travelers are responsible for reviewing policy terms, benefits, limitations, exclusions, eligibility requirements, and deadlines.
Avila’s is not the insurance company and does not determine whether a claim is covered, payable, or excluded. Insurance claims must be submitted to and evaluated by the applicable insurance provider.
A Traveler who declines travel insurance or purchases coverage that does not protect against a particular loss accepts the financial risk associated with circumstances that are uninsured or excluded from coverage.
Travel inherently involves risks.
Depending upon the destination and activities selected, these risks may include falls, illness, accidents, transportation incidents, uneven terrain, weather conditions, natural disasters, recreational or water activities, crime, civil disturbances, and other foreseeable or unforeseeable events.
Travelers are responsible for exercising reasonable care for their own safety and complying with appropriate instructions provided by suppliers, guides, transportation operators, government authorities, and other responsible parties.
Avila’s does not control the physical condition, maintenance, or operation of independent suppliers' hotels, resorts, vehicles, aircraft, ships, attractions, recreational facilities, or other premises or equipment, nor does Avila’s control public streets, sidewalks, beaches, trails, or other public locations.
To the fullest extent permitted by applicable law, Avila’s is not responsible for injury, death, property damage, delay, inconvenience, or other loss caused by the acts, omissions, negligence, or misconduct of an independent travel supplier or another third party over whom Avila’s has no ownership or operational control.
Nothing in these Terms is intended to exclude or limit liability that cannot lawfully be excluded or limited.
Travel may be affected by events outside Avila’s reasonable control, including severe weather, hurricanes, natural disasters, epidemics or public-health emergencies, governmental actions, border closures, strikes, labor disputes, civil unrest, war, terrorism, transportation interruptions, mechanical failures, utility failures, supplier insolvency, or similar extraordinary events.
When such circumstances occur, Avila’s will make reasonable efforts to assist affected Travelers.
Avila’s cannot guarantee that independent suppliers will provide refunds, credits, replacements, or compensation.
Additional expenses resulting from circumstances outside Avila’s reasonable control may be the Traveler's responsibility unless otherwise covered by a supplier, applicable law, or travel insurance.
Avila’s may organize, coordinate, and/or escort group travel programs.
Group itineraries are planned in advance but may require modification because of weather, transportation schedules, supplier changes, operational considerations, local conditions, safety concerns, or other circumstances.
Avila’s reserves the right to make reasonable itinerary changes when circumstances require them and, when Avila’s controls the selection, will make reasonable efforts to provide a comparable alternative.
An Avila’s representative may accompany a group to assist with coordination, communication, and group logistics.
The presence of an Avila’s representative does not mean that Avila’s owns, operates, manages, or controls the independent suppliers providing transportation, accommodations, tours, excursions, meals, activities, or other travel services.
Travelers are responsible for arriving at designated meeting and departure locations at the stated times.
A Traveler who misses a group departure, transfer, tour, flight, cruise, or other scheduled service may be responsible for any expenses required to rejoin the group or continue the trip.
Travel itineraries are subject to change.
Hotels, transportation, excursions, guides, attractions, restaurants, ports, flight schedules, and other components may be modified, canceled, or substituted because of supplier decisions or circumstances reasonably requiring a change.
When Avila’s controls the selection of a replacement service, reasonable efforts will be made to provide a comparable alternative when practicable.
Changes made by independent suppliers remain subject to those suppliers' policies and terms.
Travelers are expected to comply with applicable laws, supplier rules, and reasonable safety and group instructions.
Airlines, cruise lines, hotels, transportation providers, tour operators, and other suppliers may refuse or discontinue service in accordance with their own policies and applicable law.
Avila’s may discontinue group-coordination services to a Traveler when reasonably necessary because the Traveler's conduct threatens the safety of others, materially disrupts the group, involves unlawful conduct, or results in removal or refusal of service by a supplier.
Subject to applicable law, additional expenses arising from a Traveler's own conduct or removal from a supplier's service are the Traveler's responsibility.
Travelers are responsible for safeguarding passports, identification, money, medications, baggage, electronics, valuables, and other personal property.
Avila’s does not take custody of Traveler property and is not responsible for property that is lost, stolen, delayed, or damaged by an independent supplier or third party.
Claims concerning baggage handled by an airline, cruise line, hotel, transportation provider, or other supplier are subject to that supplier's terms and applicable law.
Avila’s takes client service seriously and will make reasonable efforts to assist Travelers who experience problems during their trip.
Assisting a Traveler, contacting a supplier, attempting to obtain a refund or alternative arrangement, or helping resolve a disruption does not constitute an admission that Avila’s caused or is legally responsible for the underlying event.
Avila’s is responsible for exercising reasonable care in performing the travel-advisory, booking, and coordination services it agrees to provide.
Avila’s is not an insurer or guarantor of independent travel suppliers and cannot guarantee that travel will occur without interruption, accident, delay, cancellation, or change.
To the fullest extent permitted by applicable law, Avila’s is not responsible for damages or losses resulting solely from:
Nothing in these Terms waives any right or remedy that cannot lawfully be waived.
Parents and legal guardians are responsible for ensuring that minors possess all identification, passports, visas, consent forms, authorizations, and other documentation required by governments and travel suppliers.
Requirements may differ depending on destination, citizenship, custody arrangements, and whether a minor travels with one parent, both parents, another adult, or without a parent.
Avila’s is committed to protecting the privacy and confidentiality of personal information provided for travel arrangements.
Personal information may need to be shared with airlines, hotels, cruise lines, tour operators, insurance providers, government authorities, payment processors, and other parties as reasonably necessary to arrange or administer travel services.
Additional information regarding Avila’s privacy practices is available in the Privacy Policy on the Avila’s Services website.
Travel-related communications may be provided electronically, including proposals, invoices, booking confirmations, payment requests, itinerary updates, travel documents, and notices of changes.
Travelers are responsible for providing current contact information and reviewing communications relating to their trip.
These Terms may be accepted by handwritten signature, electronic signature, electronic acceptance, email confirmation, or another legally recognized method.
Where these Terms have been made available to the Traveler before payment, authorization of a booking or submission of a deposit or payment may also constitute acknowledgement and acceptance of these Terms to the extent permitted by applicable law.
The person making a reservation is responsible for providing these Terms and relevant booking information to the other Travelers included in the reservation.
Where legally permitted and where the booking party has authority to do so, the person making the reservation represents that they are authorized to provide information and make travel arrangements on behalf of the Travelers included in that reservation.
Each Traveler remains responsible for complying with applicable travel requirements and supplier rules.
To the extent permitted by applicable law, these Terms and the relationship between the Traveler and Avila’s will be governed by the laws of the State of Rhode Island, without regard to conflict-of-law principles.
Before commencing legal proceedings concerning Avila’s travel-advisory, booking, or coordination services, Travelers are encouraged to provide written notice describing the dispute and allow Avila’s a reasonable opportunity to investigate and attempt to resolve the matter.
Nothing in this provision limits rights that cannot lawfully be limited.
If any provision of these Terms is determined to be invalid or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed as appropriate, and the remaining provisions will continue in effect.
These Terms, together with the Traveler's applicable proposal, invoice, booking confirmation, itinerary, payment terms, and applicable supplier terms, constitute the terms governing travel services arranged by Avila’s.
Specific terms stated in a proposal, group agreement, invoice, or booking confirmation may supplement these general Terms for that particular reservation.
Questions regarding these Terms & Conditions or a travel reservation may be directed to:
Avila’s Travel Adventures
A division of Avila’s Services
495 Hope Street, Suite 2
Bristol, Rhode Island 02809
401-996-2020
Last Updated: September 2026
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